Tool Expo Simpson Strong-Tie Shipping & Returns




Shipping Policy

Thank you for visiting and shopping at

We offer free shipping within the contiguous United States for our entire store.  Please provide a physical address at checkout (no PO Boxes) as most of our items will ship via UPS or Fed Ex. Orders are not shipped on weekends or holidays.

>If you would like a shipping quote for any other area, please contact us at



You may return most new, unopened items within 30 days of your order for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).    

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item(s).