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Shipping & Returns

Shipping & Returns

Returns

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  You may contact us at sales@toolexpo.com regarding returns or additional quotes needed.   Special orders, non-stock items, and other special items may incur a restocking fee.


You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to any address in the United States. If we get a request to ship to another destination we can give shipping quotes via email.  Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options available. Depending on the shipping provider, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.   Orders are shipped Monday - Thursday from 8 am CST to 1:30 pm and Friday from 8 am to noon.  Orders are not shipped on the weekend but may be delivered on the weekend.   Shipping surcharges may apply for non-contiguous United States areas. 

 

Quotes

Please email sales@toolexpo.com if you need a  quote on a shipping method that is not available or a quote for insurance.  Our goal is to make your ordering process easy and enjoyable.  Feel free to contact us with any questions concerning your order.

Thanks!

 

 

 

 

 

 

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